Assignment unable to be submitted or resubmitted

There are multiple reasons why you may not be able to submit an assignment. You may not be able to submit an assignment for the following reasons:

• The end date has passed, and your instructor has disabled late submissions.
• Access is restricted for your assignment. This could be because your instructor has only made the assignment available for a specific start and end date, or you must complete other course activities, like a quiz or view content, before being able to submit your assignment.
• Your instructor has turned off the assignment's visibility and made it hidden for learners.
• You are not uploading the correct file type or including specific details for your assignment. 
• Your instructor only allows one submission for the assignment, so you cannot resubmit your assignment.
• You require special access to submit the assignment.

If you cannot submit or resubmit your assignment, contact your instructor and ask them to perform the necessary steps to allow assignment submission.

Assignment is not available, or cannot find the assignment

Assignments often have start and end dates that control when an assignment is available or visible. Instructors can also control whether an assignment is visible or not for learners when they create the assignment. If you are supposed to be able to access and view your assignment, but you can't see it, contact your instructor and ask them to make the assignment available.

No content in my course / Missing modules or topics

There are several reasons why course materials might be missing from Content:

• The course has not yet started.

  • You may have access to a course, but if the course start date has not yet passed, it is possible that your instructor did not add any materials for you to review.

  • Reach out to your instructor to learn when you will get access to course content materials.

• The content you are looking for is hidden.

  • Contact your instructor to verify they made the materials you are looking for visible to the class.

• The content’s release conditions are not met.

  • Instructors can set release conditions for content to appear only after certain criteria are met. For example, a learner must pass “Quiz A” before they are able to view “Module B”.

  • Check your course syllabus as information could be included concerning any release conditions that may be attached to content.

  • Contact your instructor for further information on whether there is a release condition attached to the module that is missing.

Unable to click on Content modules or topics

• The content you are trying to click on has a start date that has not yet passed or is associated with an end date that already passed.

  • Contact your instructor for further information if the content’s availability seems incorrect.

Error messages when accessing content links

Internal Error message: You will receive this message when the website runs into internal workflow issues.

• If you click on a link that points to an item within a tool in Brightspace (Assignments, Discussions, other Content areas, etc.), go to the tool and check if you can access the item from there.

• Contact your instructor and inform them of the broken content link.

Not authorized message: You will receive this message when you don’t have access to the page within Brightspace.

• If you are clicking a content link that points to an item within a tool in Brightspace (Assignments, Discussions, other Content areas, etc.), go to the tool and check if you can access the item from there.

  • If you can, contact your instructor and inform them of the issue you are encountering.

Audio-video files are not playing

If you are unable to play audio or video files in Content, this is most likely the result of a missing plugin required to play the file.

• Ensure that all plugins are enabled and update any programs if needed (Java, Adobe, etc.).

• You can also restart your browser and clear your cache before trying to play the audio or video file again.

• Contact your instructor if you tried all the above and are still encountering an issue.

YouTube videos and other embedded media are not working

When external media (such as YouTube videos) is embedded into the Content tool, your browser may block the content since it is deeming it not secure. This will prevent the media from being played.

• To resolve this issue, ensure that you enabled the ability to view unsecured content in your browser.

Source: D2L Community

Error: Field is required. Select at least one file to upload.

You will receive this error message when you click Add before your file gets completely uploaded.

To resolve this, wait until the green loading bar on your file name has finished loading and click Add.

Error: This file extension is not allowed

When you attempt to upload a file submission for an assignment of a file extension type that the instructor restricted, an error message appears.

To resolve this, before uploading a file, review the allowable file types listed on the Submit Assignment dialogue and upload only the allowable file type.

Error: Oops, your file could not be uploaded

The cause of this error message may be due to an invalid file name, network issues, or if the file that is being uploaded is beyond the file upload limit.

To troubleshoot and resolve this issue, check the following:

File name. Your file does not upload when:

• The file name contains illegal characters. The file name should not contain illegal characters. Rename your file and try uploading again. Some examples of illegal characters are: \ / : * ? " < > | ~ # % & + { } -
• The file name is too long. We recommend that you keep the file name under 120 characters.

To reduce the file size

• If your file contains images, you can reduce the resolution or size of the images.
• If your file contains many pages, try splitting this into two files. For example, in a presentation, you can create one file for slides 1-5 and one file for slides 6-10.

Error: Unavailable Quicklink

You may encounter this error when you click the assignment submission folder link from the Content tool or on an announcement post.

The cause of this error is if the assignment folder is not visible on the Assignments page because it may have been hidden, has a release condition, or does not exist. If the assignment is visible but grayed out, either the assignment has not opened yet or it’s already closed.

Contact your instructor for further help accessing the assignment submission folder if this is the case.

Source: D2L Community