Frequently Asked Questions

Registration rosters are updated daily, so please allow up to 24 hours for your course to appear on OWL Brightspace after registering. 

If you registered for the course more than 24 hours ago, the course may be inactive. Instructors need to activate the course for you to see it in OWL Brightspace.

If you are unable to view the section number of the course you registered for, it might be because you are supposed to see the primary course section instead of your particular section.

In Brightspace, the primary course section is generally the lecture course number that you should be able to see.

To confirm which section you are enrolled in, please reach out to your instructor for assistance. If you believe that there is an error in your registration, please contact the Office of the Registrar.

If the link is not opening or displays an error message such as 'refused to connect', please try right-clicking on the link and selecting "open in a new tab". This could be happening because the link is external and may not allow opening within the current OWL Brightspace page.

Also, consider letting your instructor know so they can fix the link.

If you are having trouble opening PDFs automatically as an embedded file in Brightspace on Chrome and they are downloading instead of opening, it may be because Chrome PDF viewer is turned off. To fix this issue, follow these steps:

1. Open Chrome on your computer.
2. Click on the Settings icon located at the top right corner.
3. Under "Privacy and security," go to Site Settings.
4. Scroll down and click on 'Additional content settings', then select PDF documents.
5. Turn off the option that says "Download PDF files instead of automatically opening them in Chrome".
6. Once you complete the above steps, Chrome will automatically open PDFs when you click on them within Brightspace.